Terms and Conditions

Order acceptance

All accepted orders may be subject to delays determined to be beyond our control, such as but not limited to; delays caused by strikes, fires, floods, earthquakes and other natural disasters, labor disputes, material issues, late deliveries by suppliers and others. A confirmed order that has been accepted and acknowledged cannot be canceled without prior consent by Interstyle and cancellation fees and charges will apply. Possession of Interstyle’s price list does not obligate Interstyle to sell any of its products listed herein to anyone.

Prices – Minimum order/ Minimum invoice/ Set-up charges

Prices, terms and conditions are those in effect at the time of shipment and are subject to change without notice. Please contact Interstyle to confirm pricing or request a formal quote prior to placing your order. Prices shown are per square foot, per piece or per panel as indicated on individual price lists and or quotes. Surcharges may be applicable for custom or small production runs or less than full panels. Minimum order quantities are 25 SF. Orders less than 25 SF will have a minimum charge of $425. Incoterms are EXW. Applicable freight charges for shipments include customs charges, brokerage fees & duties (see freight conditions below). All sales are final at the factory in Burnaby, British Columbia, Canada, regardless of freight arrangements.

Payment terms

50% deposit due at time of order with the balance due prior to release/shipping. Our terms to established credit accounts are net 15th of the month following date of invoice. All overdue accounts will carry interest charges at 2% per month or 24% per annum.

Freight claims

Shipments are F.O.B. our Burnaby, BC factory. Customs charges, brokerage & duties are prepaid for shipments carried by courier or as part of a consolidated LTL shipment that has been arranged by Interstyle. Breakage, loss in transit, delays in delivery, and any other claims that are beyond our control, must be made to the carrier. All claims for shortages should be reported within ten days after receipt of shipment. No claims will be accepted for damaged material after it has left our premises.

Returned goods

All returns must be authorized by our company. Returns will not be accepted after 15 days from the delivery date and a returned good authorization number (RMA) will be provided. A minimum 20% handling charge will be assessed on all accepted returns. Materials must be returned prepaid to our factory in Burnaby B.C. in original cartons and accompanied by our invoice number. Absolutely no returns are accepted on direct factory orders, custom meshed assemblies or mosaic blends, material manufactured to order or partial boxes. Only full boxes are accepted.