Shipments are FOB at our Port Coquitlam, Canada factory. Customs charges, brokerage & duties are prepaid for shipments carried by courier or as part of a consolidated LTL shipment. Breakage, loss in transit, delays in delivery, and any other claims beyond our control, must be made to the carrier. Report shortages within ten days after receipt of shipment. We accept no claims for damaged material after it has left our premises.
Returns require authorization (RMA). A 25% handling charge applies to all accepted returns. Materials must be returned prepaid to our factory in Port Coquitlam B.C. in original cartons and accompanied by our invoice number.
We would appreciate your product registration at: https://interstyleglass.com/glasstile/residential-warranty/
Interstyle warrants its glass tile to be free from manufacturing defects for the life of the product. The warranty applies to the tile and not the entire installation assembly. Tile damaged due to improper application, such as poor site preparation, movement of the substrate, mechanical or chemical stress, does not qualify for a warranty claim.
Variations of color, shade, and size are inherent in all fired clay or glass materials. Every batch of tile arrives as one dye lot. Please be sure to order enough tile (15% extra is typical) to complete the project from the same dye lot, as a reorder will likely vary.
The buyer must inspect and accept the tiles before installation, and installation is considered acceptance.
Setting materials and conditions significantly affect the performance of a glass tile installation. Would you mind scrutinizing our installation guide before proceeding with the installation?
Since the selection and use of our products is beyond our control, Interstyle does not expressly or implicitly warrant that our products are suitable for the use intended by the user.